Responsible Gaming
at cbajet

1. Age Restriction Policy

cbajet strictly prohibits participation by anyone under the age of 18. This requirement applies to all players in Bangladesh and is non-negotiable. Creating an account, making a deposit, placing a bet, or playing any game on the cbajet platform is reserved exclusively for adults aged 18 years or older.

1.1 Verification Process

All players are required to complete KYC (Know Your Customer) verification before processing their first withdrawal. Verification requires submission of a valid government-issued identity document — a National Identity Card (NID) or passport — that confirms the player's full name, date of birth, and place of residence. Players who cannot confirm they are 18 or older will have their accounts suspended immediately.

1.2 Protecting Minors in Your Household

If you share a device with family members — including younger siblings or children — we strongly recommend taking the following precautions:

• Never save your cbajet login credentials in a shared browser.
• Always log out of your cbajet account after each session.
• Use your device's parental control or screen time management features to restrict access to gambling sites.
• Keep your cbajet account username and password private at all times.

If you suspect a minor has accessed a cbajet account — whether your own or another — contact [email protected] immediately. We take all such reports seriously and act without delay.

2. Understanding Problem Gambling

Gambling, when approached as a form of entertainment with a clear budget and time boundary, is enjoyed safely by many adults across Bangladesh. However, for some players, gambling can develop into a harmful behaviour pattern that affects finances, relationships, mental health, and day-to-day functioning. cbajet is committed to helping players recognise the early warning signs before they escalate.

2.1 Warning Signs to Watch For

The following behaviours may indicate that gambling is becoming a problem. Honest self-assessment is the first step toward regaining control:

If you recognise three or more of these signs in your own behaviour, we urge you to reach out to cbajet support or use our self-exclusion tool immediately. You are not alone — problem gambling is a recognised condition, and help is available.

2.2 The Gambler's Fallacy

One of the most common misconceptions among players is the belief that a "losing streak" makes a win more likely, or that a game is "due" to pay out. Every round, spin, or bet on cbajet is an independent event. Past results have no mathematical influence on future outcomes. Understanding this principle is a critical part of maintaining a healthy relationship with online gaming.

3. Deposit Limits

cbajet's deposit limit tool allows you to cap how much you can deposit into your account over a defined time period. Setting a deposit limit is one of the most effective ways to stay within your personal entertainment budget and prevent overspending.

How limits work: Once you set a deposit limit, it applies immediately to all deposit methods — bKash, Nagad, Rocket, Upay, bank transfer, and card. If you attempt to deposit an amount that would exceed your active limit, the transaction will be declined and you will see a clear on-screen message. Reducing a deposit limit takes effect immediately. Increasing a limit or removing it requires a mandatory 72-hour review period before the change is applied.

4. Session & Loss Controls

Beyond deposit limits, cbajet provides additional session-level and loss-level controls that give you finer oversight of your gaming activity in real time.

4.1 Session Time Limits

You can set a maximum session duration — from 30 minutes up to 8 hours per day. When your session reaches the limit, you will be automatically logged out and cannot log back in for the remainder of that calendar day. This feature is particularly effective for players who find that time passes quickly during gaming sessions.

4.2 Loss Limits

A loss limit caps the total net loss you can sustain within a given period. For example, setting a daily loss limit of ৳1,000 means that once your net losses for the day reach ৳1,000, no further bets can be placed until the next day. Loss limits can be set on a daily, weekly, or monthly basis. As with deposit limits, reductions take effect immediately while increases are subject to a 72-hour cooling-off period.

4.3 Wager Limits

If you prefer to control the size of individual bets rather than overall deposits or losses, cbajet also supports per-bet wager limits. You can set a maximum stake per round applicable across all games in your account, including slots, live casino, and sports betting markets.

5. Self-Exclusion Tools

Self-exclusion is available to any cbajet player who feels that their gambling is out of control or that they need a longer, enforced break beyond what time-out periods offer. cbajet provides both temporary and permanent self-exclusion options.

5.1 How to Request Self-Exclusion

1. Contact our support team via email at [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the type of exclusion you are requesting.
2. Confirm your identity by providing your full name and date of birth as registered on your account. This step ensures the exclusion is applied to the correct account and prevents third parties from misusing the process.
3. Choose your exclusion period: Select from 6 months, 1 year, 3 years, or permanent (irreversible). Temporary exclusions can be extended at any time but cannot be shortened before the selected end date.
4. Receive confirmation by email within 24 hours confirming that your account has been suspended. All active bonuses will be cancelled and pending withdrawals of verified real-money balances will be processed to your registered payment method.
5. Cooling-off period applies before a temporary exclusion can be lifted. Once a temporary self-exclusion period ends, you must contact support again to reactivate your account — it does not reopen automatically.

5.2 During Self-Exclusion

While self-excluded, the following restrictions are in place:

• You cannot log in to your cbajet account through any device or browser.
• You cannot receive any marketing or promotional communications from cbajet. You will be removed from all email, SMS, and push notification lists immediately.
• You cannot open a new cbajet account using a different email address or payment method. Our compliance team monitors for attempts to circumvent self-exclusion, and any such account will be closed immediately.
• Any verified real-money balance in your account at the time of exclusion will be returned to your registered payment method (bKash, Nagad, bank account, or card) within 5–7 business days.

6. Reality Check Reminders

The Reality Check feature sends you an on-screen notification at regular intervals during your gaming session, reminding you of the time you have spent playing and a summary of your financial activity — total wagered, total won, and net result for the session.

6.1 How to Enable Reality Check

Navigate to Account Settings → Responsible Gaming → Reality Check. Choose your preferred reminder interval: every 30 minutes, every 60 minutes, or every 2 hours. Once set, the reminder cannot be dismissed without acknowledging it — you must select either "Continue Playing" or "End Session" before the overlay closes. This deliberate friction is intentional and designed to prompt a genuine moment of reflection.

6.2 What the Reminder Shows

• Total time elapsed in the current session (hours and minutes)
• Total amount wagered during the session in BDT
• Total amount won during the session in BDT
• Net result (profit or loss) for the session in BDT
• Your current account balance
• A prompt to review your responsible gaming settings or end the session

7. Support & Help Resources

cbajet recognises that problem gambling is a health issue, not a moral failing. If you or someone you care about is struggling with gambling-related harm, reaching out for professional support is a sign of strength. While cbajet's platform is focused on the Bangladesh market, the following types of resources are available to players who need help:

7.1 Talking to Someone You Trust

Sometimes the most effective first step is an honest conversation with a family member, close friend, or colleague. Players in Bangladesh who are experiencing gambling-related stress can speak with their primary care physician or a qualified mental health professional. Counselling services are available in Dhaka, Chittagong, Sylhet, and other major cities.

7.2 Online Support Communities

International organisations such as Gamblers Anonymous operate peer-support communities — including online forums and virtual meetings — accessible to players anywhere in the world with an internet connection. These communities offer confidential, judgement-free support from people who have experienced problem gambling firsthand.

7.3 Financial Counselling

If gambling has created financial difficulties, speaking with a financial counsellor or advisor at your bank — including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank — can help you build a recovery plan. Many banks in Bangladesh offer confidential financial health consultations at no charge.

8. Contact Our Support Team

cbajet's responsible gaming support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Whether you need to activate a tool, ask a question about your gaming habits, or request an account review, we are here to help without judgement.

• Support Email: [email protected] (plain text — not a clickable link)
• Subject line for responsible gaming requests: "Responsible Gaming — [Your Registered Email]"
• Response time: Within 2 hours for time-out and self-exclusion requests; within 24 hours for general responsible gaming queries
• Availability: 24/7, every day of the year including Eid, Durga Puja, and public holidays

When you contact us about responsible gaming, your request is handled by a dedicated team member — not an automated system. We take every request seriously and will never pressure you to reconsider a decision to limit or close your account.

cbajet reserves the right to apply responsible gaming restrictions proactively if our monitoring systems detect patterns of play that suggest a player may be experiencing harm — even if that player has not requested intervention. In such cases, we will contact the player by email and explain what we have observed and what steps we are taking.